At Nirvana Guest House, Beltola, Guwahati, we value our guests and understand that travel plans may change. This Refund and Cancellation Policy explains the conditions under which cancellations and refunds are handled. By booking with us, guests agree to the following terms.
Cancellations made at least 72 hours (3 days) before check-in are eligible for a full refund of the advance payment.
Cancellations made within 72 hours of check-in will not be eligible for any refund.
In case of a no-show, the advance payment will be fully forfeited.
If a guest checks out before the confirmed departure date, the amount for the unused nights will not be refunded.
For group bookings (more than 3 rooms), cancellations must be made at least 15 days in advance for a full refund*.
Cancellations made within 7 days of check-in will result in forfeiture of the advance payment.
In case of natural calamities, strikes, government restrictions or other events beyond our control, refunds will be handled on a case-to-case basis at the discretion of the management.
Refunds, when applicable, will be processed to the same account or payment method used at the time of booking.
Please allow up to 7–10 working days for the refund to reflect in your account.
Certain special offers or discounted rates may be marked as Non-Refundable at the time of booking. In such cases, no refund will be given under any circumstance.
Note: Nirvana Guest House reserves the right to modify or amend this Refund and Cancellation Policy at any time. Guests are encouraged to review the policy before making a booking.
